Careless Handling

Having more or less completed the kitchen build, the one thing that has been apparent all the way along is the number of dents and 'paint' chips I have encountered on the doors, end panels and in-fill strips. This is not a delivery issue since the units are very well packaged and there is no evidence of any damage on the packaging. Therefore the problem must be at the factory, they are not taking care of the finished items prior to packaging. Having said that, Customer Services were quite quick in arranging replacement items. In a lot of cases such as the end panels and fill-in items, I was able to get around the damage if I spotted it beforehand but the really annoying dent was in one of the worktop edges which was not obvious until it was fitted. We are going currently living with that but not happy about it.
Several years ago we ordered a kitchen from Schreiber at MFI. This had no dents or issues at all, the units were very well built.......seems like we have gone backwards with quality. Maybe the Wren Quality Control Department (if they have one that is ) should sharpen up a bit.