We have a narrow 150mm wide base unit (870 x 150 x 570 Infinity Plus) in which the support legs are 10mm or so further forward than all the other units and is something I didn't notice nor expect when fitting these base units. This naturally makes fitting the plinth a bit problematical. The holes in the base for the support pillars were obviously not drilled in the correct place or the base panel was fitted the wrong way round at Wren. I sent Wren Customer Services photos and asked their advice on how to deal with this problem. Replacing the base units was really not an option as it was installed and fixed in place with the other units and worktop.
The first reply I got from Wren was "this looks like a fitting error as the fitter should know not to fit the legs so far forward. Do you have images to prove the holes were drilled incorrectly as without this we have no evidence of the error"
Clearly a silly reply since I had already sent the images so I responded "regarding your reply to the problem I discovered with the 150mm base unit, your reply says the fitter has put the legs in the wrong place. Could you look at the attached photos (re-sent) and tell me how this is possible. The legs are fitted in the pre-drilled factory holes. If you look at both photos you will see that the rear legs are 10mm too far forward as well.....but that's not a problem per se. My guess is that the base panel on the unit was fitted back to front...ie a factory error. The facts support that so you might as well admit it. I'm not looking for a replacement unit since it is all assembled and would be a majot operation to refit. However, what I had hoped for was some guidance on how to deal with the problem when fitting the plinth since you will have met this before so don't try and blame it on someone else again."
The reply I then got from Customer Services was "I have spoken with the Planning Team for more guidance on the issue with the legs and
plinth. They have advised the only way around this is to scollop the plinth at
the back, so cut it to enable it to fit to the legs, your fitter will know what
they mean by this. Hopefully that should solve the issue faced”.
So it would seem that
there is a manufacturing error with this narrow unit so I routed out the plinth
to suit…well done Wren, got there in the end.
I've got this problem too, my two narrow cupboards have legs that are much further forward than the hob housing and oven housing they are connected to. I don't have a router or MDF plinth (mine is chipboard) so we've had to attack the back with chisels and make a right mess of it. Good old Wren!
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